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01Shipping & returns
What we can tell you today
This policy is not finalised. Rather than publish a delivery promise nobody has agreed to, here is exactly what is settled and exactly what is not.
Settled
How it is packed
Unbleached, uncoated carton in Sand, with the Crest blind-debossed rather than printed. Unprinted tissue inside. No plastic, no window, no marketing copy on the outside of the box.
What is on the box
Product name, series, composition, care, origin and a batch index, set in mono on the base panel — so a box can be identified without opening it.
To be confirmed before launch
- Destinations, carriers and service levels
- Delivery windows and cut-off times
- Shipping rates, duties and taxes by territory
- Returns window, condition requirements and who pays return postage
- Warranty terms and the repair or replacement process
None of the above is available yet. If you need an answer before it is published, use the form above.
02Size guide
What each product runs in
Every size a product is offered in, read live from the store. Body measurement charts and a fit model are still in development — until they exist, this page does not guess at centimetres.
| Product | Sizes |
|---|---|
| Dune Air A1 | 1PC · 12PCS · 3PCS · 2PCS |
| Dune Hydro H1 | 1Litre |
| Dune Ice recov X1 | 115x57x55cm |
One size
Dune Restore N1, Dune Vision E1, Dune Pulse S1, Core C1, Dune Pulse Watch X, Dune Flow X1, Dune K1 are offered without a size choice.
Still to be published: body measurement ranges per size and garment-measured dimensions, so a size can be chosen before it is in your hands.